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Portfolio Credit Control are exclusively partnered with a forward thinking, major player within the media space. This globally recognised organisation is organically growing the Credit function, and we are actively looking to speak with Senior Credit Controllers who have a customer focused approach. This is an excellent opportunity for someone who has 5+ years' experience working within a fast paced, ever-changing environment.

Job Description

Working alongside the Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You'll have plenty of contact with a high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice
Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices
Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control
Partner with key stakeholders and present reports to them regularly
Ensure all forms and related documentation comply with company policies and regulatory requirements
Act as a first point of escalation on issues flagged by the team or business stakeholders
Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval
Monitor and resolve shortfalls and unallocated cash throughout the month
Review pending refunds to ensure week-on-week progress
Handle first-stage troubleshooting for card payments and send manual payment links where needed
Action chargebacks as required and participate in testing for new product launches
Identify and implement creative ways to enhance credit control processes and procedures
Collate event feedback and drive action points with relevant teams
Train temporary team members on credit control processes and proceduresWhy this role?

Be part of a truly global company with operations across continents
Work on a variety of products and brands in a fast-paced environment
Opportunity to travel to exciting global events and exhibitions
Develop your career within a diverse, market-leading organisationQualifications

Proven experience in credit control, you should be able to evidence great commercial performance against metrics and targets.
Strong understanding of compliance and regulatory requirements related to credit control
Experience working with multiple product ledgers
Excellent attention to detail and organisational skills
Strong communication skills, both written and verbal
Confident working with financial data and reporting, financial systems and software
Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
Ability to work independently and as part of a team
Confidence presenting to senior stakeholders
Commercial awareness

50555BR

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