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Internal Sales Advisor & Estimator

Location: Hedge End, Southampton Job Type: Full-time

About the Role

A well-established, independent plumbing and heating merchant is seeking a skilled Internal Sales Advisor & Estimator to join their team. With decades of industry experience, the company is known for delivering excellent customer service and supplying high-quality products to trade professionals across the UK

This exciting role is central to supporting both external sales and customer service teams, ensuring accurate and timely quotations, and helping drive business growth. The company continues to go from strength to strength and has secured more projects and clients and now needs to grow the team to deliver. Immediate Start Available.

You may be on the trade counter or on the road, and now looking for more of an office-based role working within a supportive and productive team at this exciting time of growth. If so, APPLY NOW

Key Responsibilities

Act as the first point of contact for quotation requests from customers and the external sales team.
Provide accurate and timely quotations, advising on stock availability and delivery timelines.
Handle customer calls professionally, maintaining high standards of service.
Collaborate with the commercial team on special orders and customer-specific terms.
Communicate directly with customers to understand their needs and offer tailored solutions.
Support the external sales team to build trust and improve quotation conversion rates.
Liaise with suppliers and reps for take-offs and contract pricing.
Follow up on leads from the customer service team.
Manage the sales inbox and respond to emails promptly and effectively.

Ideal Candidate Profile

Strong IT skills, particularly in Microsoft Excel and Outlook.
Good knowledge of the plumbing/building/merchant trades and products
Excellent written and verbal communication skills.
Solid understanding of sales administration processes.
Highly organised with strong analytical skills and the ability to work independently.
Proactive problem-solver with a keen eye for detail.
Good working knowledge of plumbing products and the ability to advise trade professionals.
Friendly, approachable, and confident telephone manner.

How to Apply

If you're passionate about customer service and have relevant industry experience, please submit your CV and cover letter outlining your suitability. You need to have legal rights to work in the UK and reliable transport to get to the office.

This offers a 9-5 work day with some flexibility on the start and finish times