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Our client an award winning SaaS organisation is seeking an experienced Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.

Central London location, hybrid, 10 month contract.

Required Skills :

* 5+ years experience in Data Analytics ideally with exposure to Customer Success, Operations, or Digital Experience domains.

* Proficiency in SQL for data extraction, transformation, and pipeline development.

* Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).

* Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.

Useful experience;

* Python or R for advanced analytics, automation, or experimentation support.

* Knowledge of statistical methods and experimentation (A/B testing) preferred.

* Machine learning and Generative AI experience is a plus.

* Experience working with call centre and/or digital support KPIs preferred.

Benefits

* Long contract

* Hybrid role

* Free breakfast