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A leading residential developer is looking for a Customer Experience Executive to join their sales support team and play a key role in delivering a first-class journey for homebuyers - from reservation through to post-handover care.

? Location: Office-based in West London (Office Based Role, no Hybrid Working)
? Type: Full-time, permanent
? Salary: Up to £36,000 + comprehensive benefits package

? Key Responsibilities:

Manage the end-to-end customer journey from exchange to aftercare

Provide clear, regular updates to customers throughout the buying process

Liaise with sales, site, and customer service teams to resolve queries

Drive satisfaction and loyalty by ensuring a smooth, supportive experience

Support post-handover care in coordination with the aftercare team

Contribute to continuous improvement and customer feedback initiatives

✅ What We're Looking For:

Experience in new homes customer care, sales progression, or completions

Excellent communication and empathy with a proactive, solutions-focused mindset

Strong organisational skills and attention to detail

Understanding of the housebuilding process from exchange to completion

Comfortable working cross-functionally and in a fast-paced environment

This is a fantastic opportunity to join a reputable developer known for quality design and customer service excellence. Please apply today with your most up to date CV or contact (url removed) directly