Login to Apply

The Role:

We are currently recruiting for a Customer Account Manager to join a well-established and highly regarded organisation. This is the perfect opportunity for someone who enjoys building relationships, supporting customers, and providing a high standard of service across both administrative and sales-related tasks. You will be part of a supportive team, working in a role where your communication skills and attention to detail will really shine.

Based locally, this is a permanent position offering long-term career stability with a business known for its professional approach and friendly environment. As a Customer Account Manager, you will act as a key point of contact for customers, ensuring enquiries are handled efficiently and orders are processed accurately.

Main Responsibilities:

* Manage incoming customer enquiries via phone and email

* Provide accurate and timely price quotations

* Liaise with suppliers to source information for non-standard materials

* Process customer orders and ensure all requirements are fulfilled

* Build rapport with customers and maintain strong professional relationships

* Communicate company guidelines clearly and professionally

* Maintain up-to-date knowledge of company products and services

* Identify new business opportunities and re-engage inactive customers

* Maintain accurate quote records, following up on outstanding enquiries

* Update and manage customer information within internal systems

* Ensure compliance with company processes and quality procedures

Skills/Experience:

* Previous experience in a Customer Account Manager or customer service/sales support role (desirable but not essential)

* Strong communication skills, written and verbal

* Confident handling customer enquiries and providing professional responses

* Able to build positive working relationships with customers and internal teams

* Good organisational skills with strong attention to detail

* Proficient in computer use, including typing and navigating systems

Salary & Working Hours:

* Competitive salary depending on experience

* Full-time, Monday to Friday

Benefits:

* Friendly and supportive working environment

* Long-term, stable position

* Opportunity to develop product and industry knowledge

* On-site parking

* Company with an excellent reputation