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Customers are genuinely at the heart of everything we do at Gigaclear.

We are looking for an exceptional leader who has the right balance between driving performance, leading with passion and ensuring customers are our priority.

You will need to be a call centre professional, having managed front line colleagues through a front-line leadership level and be a role model in your actions and ambitions.

Data savvy yes, but the insight from data is crucial.

Salesforce CRM experience would be extremely useful, as would previous stories about process automation and the implementation of AI within a people agenda.

You will bring a nice balance Between BAU management and thinking about the future.

Leadership, customer front and centre, people development, meaningful and impactful continuous improvement, and change.

There is much more to do but these would be your top priorities as we enter our next phase and look to mature and develop our people and benefit from data, technology, and automation.

People, this will be managing through managers, leading on team development and growth to achieve your goals and their career aspirations - be the person they remember as leading and showing them the way.

You will be close to the coal face; you will be someone who still wants to be visible and there to provide advice and guidance. With that in mind this is an office-based role.

Please only apply if you are able and prepared to be in our Abingdon Head Office at least 4 days per week, ideally 5 days,

Be our process automation hero, lead on projects to identify and remove those repetitive and tiresome manual tasks and assess our technology in general to see where we can simplify, improve and automate how we do things.

Data savvy, you will relish finding, analysing, evidencing, and actioning and turning insight into solutions and improvements.

The role will have circa 6 Customer Service Managers reporting to you and the overall team headcount will sit around 80. So, you will be someone who has managed a similar sized team in a Customer Contact Centre type environment, knowing the day-to-day challenges as well as bringing lessons learned from leading change and improvement initiatives.

Experience in telecoms, utilities or similar subscription type companies would be advantageous, as would experience in sympathetically embedding a sales as a service mindset and approach.

However, key here is bringing a people first (customers and employees) approach, impact on those will always be first and foremost.

It is likely you will have been in the shoes of an Advisor, will have learned your craft from a first-class customer mentor who helped mould and develop your leadership, empathetic people management and relationship building skills. Now it is your turn to evolve and improve them and pass them on