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The Role:
The main role of the Trade Counter Service Assistant is to focus on delivering exceptional customer service to the clients within the Trade Counter, whilst supporting all aspects of the sales activities within the department and helping the TC Manager.
  
Key Tasks:

Providing face to face customer service
Placing orders on the Access Supply Chain system for customers
Processing Quotations on the Access Supply Chain system
Processing Returns on the Access Supply Chain system
Ensure customer’s order are processed efficiently and within timescales set
Taking cash and card payments over the Trade Counter
Ensure the accuracy of the Daily Sales Spreadsheet
Ensure the accuracy of the recording of all type of sales orders (Cash, Credit Card, Accounts and others)
Fulfil all elements of customer orders
Picking Small Item orders in the Warehouse when needed
Checking orders against paperwork prior to despatch
Ensure the relevant paperwork is provided with customers’ orders
Work to deadlines as set out by the Trade Counter Manager
Liaise with all other departments
Promote and drive product and Trade Counter Incentives to ensure maximum sales and exposure
Ensure high levels of housekeeping are maintained within the Trade Counter at all times
Ensure you are presentable at all times in-line with company uniform policy
Assist in developing/building strong customer relationships
Keeping the Trade Counter always stocked and tidy and helping customers at all time