Login to Apply

Data Quality Executive and Client Services Assistant (Full Time)

Full-Time (Maternity Cover, 12-18 Month Fixed-Term Contract)

* Location: Remote, with occasional travel to team meetings (Milton Keynes / Brackley)

* Hours: 37.5 / 38 hours per week, Monday to Friday between the core hours of 8am-6pm (flexible working available)

* Start Date: ASAP, with a handover period leading to maternity cover from October 2025

* Salary: Up to c. £27,502 FTE (£15.11 per hour) DOE + home working office set-up allowance + travel expenses

About the Data Quality Executive and Client Services Assistant Job Role:

Our client — a growing technology and data consultancy in the retail sector — is seeking a Data Quality Executive and Client Services Assistant (combined) to join their remote team. This fixed-term, full-time role combines responsibilities across data quality and client services to support accurate reporting, internal coordination, and outstanding client experience.

This is a hands-on role for someone with strong Excel skills, attention to detail, and a calm, organised approach to managing a varied workload. It would suit someone confident working independently, yet comfortable collaborating across a virtual team.

Key Responsibilities:

Data Quality & Reporting (approx. 25%)

* Review and cleanse data files to identify issues such as missing or unusual values.

* Apply product attributes accurately, focusing on high-value product lines.

* Maintain data timeliness and quality to support reliable client reporting.

* Generate and distribute weekly Excel-based client reports.

* Identify and flag recurring data issues, supporting continuous improvement.

Client Support & Coordination (approx. 75%)

* Monitor CRM and support systems (e.g. HubSpot) to triage support tickets.

* Respond to first-line support queries, escalating or resolving where appropriate.

* Track and coordinate internal IT schedules and equipment renewals.

* Upload user content (e.g. blogs, surveys) to CRM and website.

* Produce user journey and engagement statistics to inform client relationships.

* Maintain internal documentation, file systems, and CRM records.

About You:

* Excel-savvy: Comfortable with VLOOKUP, pivot tables, and handling large datasets.

* Naturally organised and methodical: With a keen eye for detail to ensure accuracy in data and client deliverables.

* Confident and proactive communicator: Exceptional written and verbal communication skills, with the ability to engage business customers professionally, build trust, and represent the company’s values in every interaction.

* Customer-focused ownership: A solution-oriented mindset, taking full responsibility for resolving client queries efficiently, anticipating needs, and following through to ensure client satisfaction.

* Confident decision-maker: Able to handle client escalations calmly and decisively, knowing when to take initiative or seek support while maintaining a professional demeanour.

* Tech-comfortable: Ideally familiar with CRM platforms (HubSpot a plus) and able to adapt to new tools quickly.

* Independent and collaborative: Able to manage time effectively, juggle multiple workstreams, and thrive in a remote environment while contributing to team goals.

* Proactive and self-motivated: Eager to drive client success and support continuous improvement in processes and service delivery.

* Remote-ready: Confident working remotely with a suitable home setup (office set-up support provided).

What’s on Offer:

* Full-time fixed-term contract (12-18 months, dependant on commencement / start date)

* Flexibility around working hours (within core hours of 8am - 6pm)

* Laptop and office set-up support allowance

* Travel expenses covered for occasional client / team meetings

* 25 days holiday (pro rata)