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Role: Contact Centre Specialist

Pay Rate: Competitive

Duration: 3-month contract, that has the potential to turn into a permanent role.

Hours: 9am - 5pm - office based

Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU

Are you a people person? Are you a good listener who has the want to resolve customer issues?

Then this role is for you:

A great opportunity to join a team operating within a critical function at the sharp end of the business.

You will be the first point of contact for customers supporting them via a multi-channel inbound contact centre. You will be at the forefront of the customer proposition servicing our customers & helping to provide a trusted service in the financial services industry.

This is an inbound contact centre that deals with vulnerable people so being able to show empathy is a must.

Essential Criteria:

We're looking for naturally helpful and friendly people. You must enjoy speaking with customers and helping them with questions / queries about their financial products and services.
The ideal candidate would already have exposure working within the financial services industry either working within Banking, Complaints handling, pensions or similar investment-related markets.
Be able to use and have experience using an array of different tools and channels to communicate to customers such as voice, webchat, email and be able to respond in a professional tone of voice, all contributing to delivering excellent customer experiences.
You will be customer-focused and possess excellent etiquette while speaking to customers being able to build rapport quickly.
Passionate and be able to possess great enthusiasm in dealing with customer queries and always willing to go beyond to solve problems.
You will be extremely diligent possessing excellent attention to detail and being able to portray this both in written and verbal environments.
Be able to take ownership of queries and have a passion for resolving these.
You will possess previous experience with vulnerable customers.Desirable Criteria:

Be able to build relationships across stakeholders and teams.
Great organisation and ability to manage shifting priorities through ambiguity and change.
Being empathetic and able to understand the customers' situation.
Advantageous to possess a financial service qualification.
Team player
RO1 is advantageous however training will be provided for this.To be considered for the role you will be required to complete a online assessment which is 56 questions to rate 1-10 agree or disagree - it should only take no more than 10-15 minutes, once completed we can submit your CV to the Hiring Manager

A full DBS and Credit Check will be carried out for this role.

You'll receive excellent on-boarding and training, and you'll learn and develop quickly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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