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IT Operations Manager - Southampton - Hybrid - Circa £55,000

Fixed Term Contract - 12-15 Months

The IT Operations Manager is responsible for ensuring that users receive excellent IT services and application availability. You will oversee the management and performance of outsourced IT infrastructure and service desk functions. This role is involved in ensuring that the IT services meet business needs, are available and secure. The role will provide support on key technology and applications and work with the IT outsource providers to ensure high levels of customer service. The role will troubleshoot IT issues and manage escalations with the Managed Service Providers and the Head of IT. The IT Operations Manager will work closely with vendors and internal stakeholders to ensure that the IT environment supports the needs of the firm and to ensure the delivery of key IT projects. The role is responsible for ensuring the smooth running of all production services, as well as identifying and managing service improvements.

What you'll be responsible for:

The alignment to IT policies, developing procedures where necessary, and controls to ensure they are consistently followed and standards are maintained
The smooth running of the business through stable, well understood and defined tools and systems
Event, Incident and Problem Management supporting high availability of services
The IT Service Desk, performing first line technical support and desktop management
Oversight of vendor services and contracts, where 3rd party systems are used for the processing of any business or technology process
Promoting the IT Ops function within the organisation and building relationships with key stakeholdersWe're looking for someone who

Is extremely organised, structured and diligent
Is data driven and process minded
Is customer focused and consistently strives to ensure they are well served
Has good leadership skills and enjoys the interaction within a teamWhat skills and experience you'll need

A working knowledge of ITIL and experience in leading these processes across an organisation
Service Management and Vendor Management skills
Has experience leading a Service Desk and support teams
Strong experience with Microsoft Azure, Exchange Online and Microsoft 365 is required
Strong understanding of cyber security principles and best practices, having worked in an information security accredited environment
Strong technical background with experience in managing outsourced IT services and vendor relationships

Benefits include

Discretionary Bonus Scheme Immediately
Bi-annual bonus scheme based on the company and individual performance
Pension Plan
25 days per calendar year

For more details, please email

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy