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Customer Service Administrator
Location: Epping
Salary: £26,000 – £30,000 per annum (depending on experience)

Our client is a well-established manufacturer of automated gates and barriers, and due to continued growth, are looking to appoint a Customer Support Administrator to support the growing team of Installation and Service Engineers.

This is a key role acting as the link between customers, engineers and internal teams – keeping everyone informed, jobs organised and the service running smoothly.

The Role

* Act as the first point of contact for customer enquiries (phone and email)

* Schedule and coordinate engineers for installation, service and breakdown visits

* Liaise with clients to confirm appointments, access arrangements and any site requirements

* Keep engineers updated with job details, changes and priorities throughout the day

* Update the CRM / job management system with new jobs, status updates and notes

* Chase up any missing information from customers or engineers to keep jobs moving

* Handle general admin – filing, scanning, updating records, raising purchase orders etc.

* Provide a professional, friendly service and help resolve any customer queries

About you

* Experience in an administration, service coordination, customer support or scheduler role

* Confident communicator – happy speaking with engineers, clients and suppliers

* Strong organisational skills – able to juggle multiple jobs and re-prioritise when things change

* Good IT skills – comfortable using Outlook, Excel and CRM/job management systems

* Accurate and detail-focused with good spelling/grammar for emails and documentation

* A team player with a positive, “can-do” attitude and a calm approach when it’s busy