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Do you have experience helping customers on the phone? Do you like to ensure you're delivering excellent customer service?

Benefits

Welcoming working environment

Casual smart dress code

Company pension

Colleague discount scheme

Christmas Savings Scheme

Free on-site parking

Employee Assistance Programme

Attractive bonus, incentives and performance rewards

Death in service benefit

Hybrid working (subject to reaching required standards)

Duties

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts

Handling difficult conversations in a sensitive and professional manner with customers over the telephone

Entering accurate records of conversations and payment agreements into a customer database

Following processes and guidelines regarding debt collection

Working in an open plan, contact centre environment – achieving personal and team targets

Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Requirements

Previous experience working in a call centre or credit control type role is important

Clear and confident communications skills – both writing/data entry and over the telephone

Being comfortable working to targets – earning more money based on your achievements

Strong IT skills – we use different technologies and systems and need you to pick these up quickly

Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations

Problem solving abilities – able to ask the right questions to get the information you need