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Customer Care and Marketing Assistant

Stanford Le Hope | up to £30,000 | Monday to Friday 8:30 – 17:00

Be the driving force behind exceptional customer experiences! As the Single Point of Contact, you'll not only ensure seamless order processing and swift issue resolution but also play a key role in enhancing customer relationships and strengthening brand loyalty. Your proactive approach fosters trust, drives engagement, and supports business growth.

Beyond customer service, you'll contribute to marketing efforts—ensuring cohesive messaging, promoting products effectively, and enhancing the customer journey. This is your chance to make a real impact, delivering operational excellence while helping to elevate the brand!

Key Responsibilities:

Customer Service:

Manage order intake and processing efficiently

Ensure accurate and timely order fulfilment

Anticipate potential delays or issues and take proactive actions

Communicate order updates and propose alternative solutions if needed

Coordinate with logistics and supply chain for smooth operations

Handle special requests and customised orders

Follow up on deliveries, particularly during peak seasons

Relationship Management:

Act as the dedicated point of contact for customers and sales teams

Build strong relationships to enhance customer satisfaction and loyalty

Resolve customer complaints effectively, escalating when necessary

Optimise CRM usage and internal processes for account management

Support upselling by providing accurate product recommendations and quotations

Assist with administrative sales tasks such as pricing agreements and proposal preparation

Personal Development & Knowledge Sharing:

Stay updated on product knowledge and industry trends through training

Share insights within the account team to promote operational efficiency

Foster a customer-first culture by exchanging best practices

Collaboration & Continuous Improvement:

Identify recurring customer concerns and escalate them for resolution

Provide feedback to Supply Chain, Purchasing, and Manufacturing teams

Contribute to team-selling strategies by sharing customer insights

Gather market intelligence to inform business improvements

Marketing & Communications:

Support marketing efforts, including event planning and trade shows

Coordinate marketing collateral and ensure cohesive messaging

Collaborate with designers, agencies, and internal teams for targeted campaigns

Promote continuous improvement by refining marketing strategies based on data insights

What’s in it for you?

Salary up to £30,000 Depending on experience  

Monday to Friday 8:30am – 5:00pm

Company Healthcare scheme

20 days holiday + Bank Holidays  

Pension Scheme

Cycle to work scheme after 6 months

Onsite parking

Please note due to the clients location you will need to have a full driver's licence