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Position - Helpdesk Administrator

Location - Bracknell

Salary – up to £32k

The client is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Administrator to join the team based in Bracknell. The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team.

You will be responsible for providing the operational delivery of the FM Help Desk. Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support and assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

Duties

* Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.

* Providing support or assistance for incoming issues related to FM.

* Working through the process of solving problems with clients.

* Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

* Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.

* Reporting customer feedback and trends to Management Team.

* Answer Helpdesk / Switchboard calls.

* Log service requests on CAFM system.

* Continually updating customers using the communication Strategy.

* Request updates from Hard / Soft Services teams.

* Updating client on service requests.

* Manage sub-contractor callout process.

* Manage work orders and ensure accuracy data is achieved.

* Assist in all sites across the account achieving the highest level of statutory compliance.

* Promote QHSE and drive tangible improvements in safety performance and culture.

* Provide administrative support to local line management at all levels.

* Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.

* Complete site inductions for staff and contractors

* Assist with ensuring Authority to Work (ATW) are issued.

* Support with audit management (Internal & External)

* Produce management reports as required by the Account Management.

* Meaningful and accurate reports are generated as required.

* Customised reports are quickly created when required.

* Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned