Login to Apply

Customer Service Advisor - Income Team
Location: Whitehaven, Cumbria
Contract: 6-month temporary assignment (potential to become permanent)
Pay Rate: £14.21 per hour
Start Date: 28/07/2025

Hours: Full-time, 37 hours per week. Shifts between 8am-8pm on a 4-week rolling rota (after training).
Training: Full-time, Monday to Friday, 9am-5pm for 4 weeks

Join a Team That Makes a Difference
We're recruiting passionate Customer Service Advisors to join a growing income team based in the scenic coastal town of Whitehaven. This is a fantastic opportunity to work in a supportive environment where your communication skills and customer-first mindset will truly shine.

What You'll Be Doing
You'll be the first point of contact for customers, delivering high-quality service across multiple channels including phone, web-chat, email, and written correspondence. You'll take ownership of each interaction, ensuring queries are resolved efficiently and customers are kept informed every step of the way.

Key Responsibilities
* Handle inbound and outbound customer contacts across multiple channels including phone, web-chat, email, and written correspondence
* Provide a high-quality, friendly, and efficient service to all customers
* Take ownership of customer queries from initial contact through to resolution
* Ensure all promised actions are completed and customers are kept informed throughout
* Accurately update customer records and systems during and after interactions
* Work collaboratively with colleagues and other departments to resolve complex issues
* Adhere to company policies, procedures, and regulatory requirements
* Maintain a positive and professional attitude, even in challenging situations
* Meet individual and team performance targets, including quality and productivity metrics
* Participate in training, coaching, and continuous improvement initiatives

What We're Looking For
✅ Customer Service Experience: You've worked in a customer-facing role and know how to deliver a great experience.
✅ Excellent Communication: You're a great listener, clear communicator, and can build rapport with ease.
✅ Tech Confidence: You're comfortable using IT systems while engaging with customers.
✅ Resilience & Responsiveness: You stay calm under pressure and respond quickly to customer needs.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people