Login to Apply

Customer Service Executive
£28,000 - £32,000 | Longfield, Hybrid | Permanent
 
Are you an experienced customer service professional with strong organisational skills and a passion for building lasting client relationships? We’re looking for a Customer Service Executive to join a forward-thinking business in Longfield, Kent. This hybrid role offers the opportunity to play a key part in supporting contracts, customer accounts, and administration.
 
Key Responsibilities

Provide excellent customer service, handling queries and orders with professionalism and empathy
Act as the main contact for a group of customers, building strong and trusted relationships
Support fleet contracts by coordinating with clients, internal teams, and third parties to ensure successful delivery
Process orders, customer returns, and special instructions accurately and efficiently
Provide admin and technical support, including arranging fittings and preparing quotes or documentation for the sales team
Maintain accurate records on company systems (CRM/Navision) to ensure data integrity
Build product knowledge and stay up to date with market developments to provide the best solutions for customers
Proactively resolve challenges, managing customer expectations effectively at every stage 
About You:

3+ years’ customer service experience, ideally in a role involving order processing or contract support
Business-to-business experience is a must
Strong communication skills, both verbal and written
Excellent organisational skills and attention to detail
Confidence in using systems and processes (CRM/Navision knowledge desirable)
A proactive and adaptable approach, with the ability to stay calm under pressure 
What’s on Offer

Salary of £30,000 per annum
Discretionary bonus scheme
Hybrid working: 3 days in the office, 2 days from home
Supportive, collaborative working culture with opportunities to learn and grow
Monday – Friday, 8:30am – 5:00pm