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Repairs and Servicing Coordinator

Duties will include but not limited to:

• Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner

• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.

• Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.

• Daily allocation of workload to engineers on our System

• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal

• Review and monitor progress of works and book in further works.

• Providing quotes, updating, and closing jobs and making sure jobs are financially complete.

• Invoicing jobs to correct Clients.

• Distribution of gas and electrical certification to clients as required.

• To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.

• To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.

• Ensure adequate and clear job notes and instructions are provided.

• To Update clients and customers via emails and portals such as Fix Flo and CRM

• Effective dairy management and utilisation

• Prioritise allocation of emergency and vulnerable tenant jobs

• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers

• Reaching KPIs and SLAs in line with business contracts

• To build and maintain professional working relationships with those inside and outside of the business.

• Other duties as required to meet the needs of the company.

The right candidate ideally will possess the following:

• Proven track record in property administration would be beneficial

• Candidates should have a minimum of one-two years’ administrative experience

• Good IT knowledge – able to use Word, Excel and Powerpoint.

• Ability to stay calm under pressure.

• Excellent organisational skills.

• Ability to prioritise and be flexible.

• Good communication and team working skills.

• Enthusiastic and confident nature.

• Ability to work on own initiative.

• A team player able to build good working relationships with colleagues.

• Able to solve problems quickly and effectively.

Monday to Friday 8am – 5pm

£25,000 - £30,000