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We’re recruiting for Customer Service Advisors to earn £23,809.50 per annum.

Customer Service Advisor benefits:

In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.

We offer a great benefits package, in addition to a generous holiday entitlement of 28 days + bank holidays + a free belief day with the opportunity to buy & sell an additional 5 days per year

Training is included to prepare you for this role.

Customer Service Advisor role:

* Deal with customer queries at the first point of contact (including: telephone calls, personal visits, emails, written correspondence and webmail queries) to meet both

compliance and customer satisfaction targets.

* Ensure calls are prioritised and managed to a high standard. This includes recording work accurately and enabling repairs to be completed within agreed timescales.

* Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied.

* Respond quickly to emergency and urgent maintenance queries to safeguard customers and property.

* Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.

* Resolve customer queries at the first point of contact wherever possible and take ownership of enquiries that require further action.

* Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences.

* Work collaboratively with colleagues across the Property Directorate, and other teams across the company to improve service effectiveness.

* Support the delivery of all administrative tasks within the rest of the Property Desk.

* Carry out other duties as may be reasonably assigned from time to time by the senior management team.

* To understand and comply with the company safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.

* Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.

* Play an active role in contributing to effective cross team working and provide cover for colleagues as required.

* To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.

* To comply with the company Health and Safety policies, procedures, and processes and to promote health and safety compliance for all.

* To act at all times within the company policies, procedures and code of conduct and uphold commitments to Equality and Diversity

Customer Service Advisor pay:

£23,809.50 per annum