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Durham University is looking to appoint an Accounts Receivable Administrator to their Finance Department for a fixed period of 16 weeks.

The Accounts Receivable Administrator will report to the Accounts Receivable Assistant Manager. This is a business facing function supporting the organisation as a whole and at all levels with respect to Accounts Receivable and the tasks associated with the role include:

· Processing of internal and external invoicing in a timely manner

· Processing of receipts to customer accounts in a timely manner

· Investigate and apply unapplied receipts in a timely manner and issuing of refunds

· Support webpage for invoice payment allocation, taking payments and issuing receipts

· Support training and development of roles and systems within the team

· Assist all student help desk services, e mails, webpages etc

· Provide a responsive and proactive support service for stakeholders

· Ensuring the Universities regulations and policies are adhered whilst dealing with student and Commercial customer accounts

· Creation and maintenance of Customer accounts within the Accounts Receivable ledger

· Providing data for Management Information packs

· Provision of face to face various services relating to students

· Assist in the maintenance of Accounts Receivable SharePoint site

· Maintain and update the team Standard Operating Procedures to ensure they reflect current practices

· Assist with operating a compliant direct debit collection service.

· Process adjustments to charges arising for a variety of reasons.

· Any other duties associated with the post

This is a hybrid role so will involve a minimum of 40% (2 days) in the office each week.

Qualifications/Experience

1. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.

2. Experience of working in a busy office environment, preferably within a large organisation with Accounts Receivable experience, delivering front line administrative services, across a high volume of transactions & queries.

3. Experience of communicating effectively with customers (in person and in writing) including query resolution.

4. Demonstrable ability to proactively work with team members to ensure the delivery of high-quality services.

5. Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.

6. Experience of large ERP system, such as Oracle/ SAP

Skills/Abilities/Knowledge

7. Excellent oral and written communication skills including the ability to draft routine credit control correspondence, and a good telephone manner.

8. Ability to develop effective working relationships, both internally and externally to effectively network and exchange advice and information for development purposes.

9. Ability to be assertive and persuasive with good negotiation skills.

10. Ability to deal with difficult conversations and diffuse confrontational situations over the phone and in person.

11. Ability to solve problems as part of a team and resolve issues, plan solutions, and make pragmatic decisions.

12. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.

13. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

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