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Our client, a family-run business based near Ware, is seeking a Customer Service Advisor to join their energetic team. This is an exciting opportunity to become part of a growing company, ideal for someone with experience in a customer service environment. Our clients are committed to delivering the right product, on time, at the right price, while upholding their values: Putting the customer first, taking responsibility for outcomes, acting promptly and effectively, Being proactive and innovative

This successful candidate will be required to work onsite 8am-5pm, Monday-Friday. This role is offering a competitive salary of £26,000-£28,000 depending on experience.

Due to the location of our client, own transport is required.

Role Involves:

* Provide an exceptional customer experience across multiple platforms

* Ensure all orders are processed daily

* Maintaining the customer database

* Explore customer needs and provide appropriate solutions

* Identify trends within the business to improve our overall customer experience

* Ensure that delivery is completed by the committed OTIF (On Time In Full) promise date.

Skills:

* Verbal and written communication

* Reliable

* Flexible

* Attention to detail

* Computer literate

* Ability to prioritise workload

* Team player

Benefits:

* 20 days holiday + your birthday off if it falls on a working day

* Free lunch every day

* Team bonus scheme

* Access to PerkBox for discounts, including mobile phone insurance and supermarket discounts

* Free parking

* Staff discount