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Credit Controller - Birmingham
Location: Birmingham, West Midlands
Industry: Professional Services
Contract Type: Full-time, Permanent
Salary: £28-30k Depending on Experience 

A large professional services business is seeking a proactive and detail-oriented Credit Controller to join its Client Finance team in Birmingham. This is an excellent opportunity to contribute to a reputable organisation while developing your skills in a collaborative and high-performing finance function.

About the Role

Working within a focused and supportive team, you will be responsible for the recovery of outstanding monies from commercial tenants/occupiers. Your role will involve effective communication with tenants, internal stakeholders, and external partners to ensure prompt collections, query resolution, and accurate financial reporting.

Key Responsibilities

Proactively chase arrears in line with agreed recovery policies and timescales.
Maintain accurate records of payment performance and agreed repayment plans.
Liaise with surveyors, client accountants, and tenants to resolve queries efficiently.
Monitor and report on aged debtor positions and provide input into credit control reports.
Escalate unresolved issues, including instruction of legal proceedings where appropriate.
Ensure tenant queries and disputes are logged and resolved within 24 hours.
Assist with the allocation of cash receipts and identification of unallocated funds.
Maintain compliance with all internal controls and contribute to performance improvement.

About You

Previous experience in a credit control
Excellent communication skills, both written and verbal, with a confident and professional telephone manner.
Strong attention to detail and ability to manage competing priorities effectively.
Knowledge of credit control procedures and data protection best practices.
Proficiency in Microsoft Office, especially Excel, and experience with accounting systems

What's on Offer

A supportive, high-performing team environment
25 days Annual leave 
Enhanced Pension 
Professional development opportunities
Hybrid working flexibility 
A company culture focused on integrity, professionalism, and excellence