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Professional Services Engineer

London and surrounding areas

Package:

c£60K - £65K plus car allowance
Hybrid, home / site / office occasionally
24 days annual leave plus bank holidays
Rewards and healthcare package.
Hybrid working
Company pension
Ongoing training and development
Summary:

Our client is hiring a Professional Services Engineer (PSE) to support technical tasks like system upgrades, migrations, and remote support. The PSE will assist the Professional Services Manager in managing our Technical Helpdesk and ensure smooth operations during absences. This role involves overseeing technical projects, providing ongoing client support, and handling escalated issues.

Key Responsibilities:

Support the PSM in implementing new processes for the Professional Services Team.
Manage technical work like system migrations, upgrades, and remote support.
Develop project plans, coordinate with teams, and mitigate risks.
Customize solutions to fit client needs, including scripting and software development.
Act as a point of escalation for complex technical issues.
Provide technical support for commercial and aftercare teams.
Required Skills:

Can-do attitude, strong organizational skills, and excellent communication.
Knowledge of security products, SQL, networks, SaaS, and Windows troubleshooting.
Experience with MS Office and Structured Cabling Systems.
Must be able to upgrade systems, troubleshoot to a good level and migrate systems.
Desired Skills:

Certifications: Lenel ideally and any of the following - Genetec, Gallagher, CCURE 9000, MCSE, CCNA 
Experience with MS SQL, JavaScript, Python, C++, PowerShell, SDKs, APIs, AXIS