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An excellent opportunity has arisen within a well-known international textile brand with offices based close to Stockport. The focus of the role will be dealing with customers making orders and handling everything involved with this from start to finish. The main tasks involved will be order processing, checking stock availability, then dealing with the transport and delivery of the product and all the relevant paperwork.
The ideal person for this role will have a passion to provide first class customer service and be happy dealing with the full order processing cycle from start to finish.
The role requires someone with excellent communication skills, both written and verbal and solution focused when dealing with problems. You must be computer literate with knowledge of MS Office suite, including Excel and have strong organisation and administration skills!

The position is 30 to 35 hours and offers a pro rata salary of up to £23,400pa.

What will you be doing as a Sales Administrator / Customer Co-ordinator / Customer Service Officer?

Managing accounts alongside other departments
Order processing on to in house system from email and into the customers portal
Managing customer expectations and requests
General sales administration associated with order processing and month end reporting
Managing delivery booking slots and ensuring they arrive on time
Preparing stock reports based on sales data
Handling customer requests, enquiries, delivery chasers, complaints & quality issues
Ensuring images, samples & data is collated and stored in the appropriate location and supplying on customer request
Liaising with Internal teams such as design and field sales
Liaising with another office in Europe regarding customer service, transport, quality, warehouse and creation

We would LOVE to hear from you if you have the following skills and experience:

Personable with a confident approach
Enthusiastic, resilient service-minded person, both towards customers and colleagues
Strong organisation and administration skills
Previous experience within a Sales Administrator / Customer Co-ordinator / Customer Service Officer role or similar role is required
Excellent communication skills both written and verbal
Proactive and result-oriented
Attention to detail
Ability to interact with internal staff and customers at all levels
Ability to be flexible, multi task and prioritise workloads with a can-do attitude
Manage own work load and pro-actively work on own initiative
IT literate with good knowledge of Microsoft packages specifically Outlook & Excel where intermediate level is a necessity
Able to drive / own vehicle or access to a vehicle for work preferred

What will you get in return for your work as a Sales Administrator / Customer Co-ordinator / Customer Service Advisor?

Pro rata salary of £23,400pa
30 to 35 hours per week, Mon to Fri, hours to be worked between 8.30am to 4.00pm with some flexibility available
20 days holiday + stat rising by 1 each year, capped at 23
Free parking
Access to the staff sale
Working within a small and successful team of 4
If this Sales Administrator / Customer Co-ordinator / Customer Service Officer sounds like a role you will LOVE, please send your CV today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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