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Customer Success & Delivery Manager (SaaS)

Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideally 

Permanent £50,000 - £60,000 (depending on location)

The Role

We’re looking for someone who can guide enterprise clients through the delivery of complex digital solutions — from onboarding and implementation to ongoing success and growth. You’ll work closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys.

This isn’t a back-office role. You’ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You’ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.

What You’ll Be Doing

Leading customer onboarding and implementation projects

Acting as the main point of contact for enterprise clients

Translating business needs into technical requirements for delivery teams

Running workshops, demos, and progress meetings with clients

Using Agile methods to define and deliver solutions

Identifying opportunities to expand usage and increase account value

Monitoring performance and ensuring long-term customer satisfaction

What We’re Looking For

Experience delivering SaaS or digital solutions into large organisations

Strong customer-facing skills — confident working with senior stakeholders

Solid understanding of Agile delivery and software implementation

Ability to bridge business needs and technical teams

Experience in Financial Services or Telecoms is a strong plus

Analytical mindset with the ability to create clear reports and insights

Why Join?

You’ll be part of a company that helps some of the world’s biggest brands transform customer experiences. If this sounds like you please apply now for more details, thanks