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Bilingual Italian/English Speaking Customer Service Agent

Type: Temporary - Ongoing

Salary: £13ph

Location: Wokingham - Work From Home

Our client based in Wokingham are looking for a Italian/English Speaking Customer Service Agent to join their team. This is an ongoing temporary role working from home and paying a salary of £13ph. This is a full time position working the hours of Mon-Fri, 8am - 5pm. Please note as this is a temporary role you must be available to start immediately.

Main Duties

• Productivity levels such as call answer rates, targets and workstation attendance

• Data capture accuracy

• Inbound and Outbound calls relating to the product

• Managing customer complaints and escalations within the agreed SLA’s