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Rent Arrears Officer
Shrewsbury | Hybrid Working – 2 Days Office / 3 Days Home
£28,000 – £30,000 per annum
Full-Time/Mon-Fri/37 hours

Are you passionate about supporting communities and making a real difference in people’s lives? We’re working with a well-regarded Housing Association in Shrewsbury who are looking for a dedicated Income Officer to join their friendly and supportive team.

The Role:
As an Income Officer, you’ll play a key role in supporting residents to sustain their tenancies by managing rent accounts, preventing arrears, and providing advice around benefits and money management. You'll be a crucial part of ensuring the financial health of the organisation while promoting tenant wellbeing.

Key Responsibilities:

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Manage a caseload of rent accounts, ensuring timely payments and addressing arrears

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Take early intervention steps to prevent debt escalation and potential evictions

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Liaise with residents, support agencies, and internal teams to find sustainable solutions

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Advise tenants on welfare benefits, Universal Credit, and available financial support

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Prepare case files for legal action where necessary and attend court when required

What We’re Looking For:

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Previous experience in income recovery or rent arrears management (ideally in social housing)

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Strong knowledge of housing law, welfare benefits, and Universal Credit

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Excellent communication and negotiation skills

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Confident using housing management systems and MS Office

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Empathetic, resilient, and passionate about supporting vulnerable tenants

What’s on Offer:

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Permanent contract with a stable and reputable employer

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Hybrid working – 2 days in the Shrewsbury office, 3 days from home

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Competitive salary and generous holiday entitlement

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Ongoing professional development and support

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A collaborative team culture that truly values your contribution

Ready to apply?
If you’re looking to join an organisation where your work genuinely improves lives, we’d love to hear from you.

Apply today or reach out for a confidential chat