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Housing Advisor

Prescot, Merseyside
Temporary - 4 Month Contract
Full Time (37 Hours Per Week)

We are seeking an adaptable, customer-focused and resilient Housing Officer to provide a high quality, Housing Management service to residents. Housing management experience is ideal but not necessary for this role. This role is responsible for the delivery of an on-going customer facing 'frontline worker' service for the Group's customers, providing non-complex relationship management and support, acting as advocate for customers and referring to specialist services /other functions where required. Client is looking to review CVs immediately and for immediate starters. A basic DBS is essential, as is driving and having access to a vehicle. You must be flexible as occasionally you may need to work a Saturday morning, you may also be required to be "on call".

Main Responsibilities & Requirements

Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.
Carry out estate visits and inspections in a lone working capacity.
Build good working relationships with the local Tenant and Residents' Associations
Manage nuisance cases effectively and liaise with external mediation partners
Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures
Respond to correspondence and complaints and provide good quality drafts for members enquiries.
Identify, record and support our vulnerable residents, signpost residents for support as required.
Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.
Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
Attend court hearings and evictions, always representing the organisation positively.
Keep abreast of all relevant legislation and good practice issues relating to the role
To carry out the duties of the post with due regard to the Council's relevant codes and procedures.
All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)