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Scania GB

Customer Service Team Leader   

Location: Scania Purfleet 

Working Hours: Rotating shift patten Monday – Friday | Week 1: 0600 – 1500 | Week 2: 1000 – 1900 | 1 in 4 Saturdays

Salary: From £37,000 plus an excellent benefits package, inlcluding:

Enhanced parental leave
Eligibility to annual bonus scheme
Access to a fantastic loan car scheme
25 days holiday + public holidays which increases with service
Competitive pension
4x basic salary life assurance
In-house training provided to support career progression
Discounts on major retail outlets, including groceries  

An exciting opportunity at Scania Purfleet to be our Customer Service Team Leader. You will be a forward thinker, responsible for the smooth and efficient running of all customer interactions. You will manage your team to deliver a premium service, build positive working relationships and improve processes, continuously improving and ultimately ensuring our customers receive a fantastic service, every time.

Key Responsibilities:

Build and develop relationships with new and existing customers.
Ensure a ‘customer first culture’ within your team of professional Customer service Advisors.
Improve the efficiency of servicing, repairs and maintenance handling queries.
Oversee accurate invoicing for works carried out, keeping WIP to a minimum.
Monitor and enhance performance and processes, including quality job card write ups.
Deliver excellent customer service with transparent communication, working upfront to keep our customers up to date.  

About you: 

Customer focussed – passionate about delivering an exceptional service.
Leadership – the ability to inspire and lead a team to deliver a premium service, every time.
Process focussed – obsessed with embedding and continuously improving processes.
Attention to detail – working with accuracy and attention to detail in all you and your team deliver.  

If you are interested in this exciting opportunity, please apply today.

Closing date: 10/07/2025

Next steps:

If you like the sound of this position, please apply today.
A member of the Scania Recruitment team will contact you to discuss your application.
If you are successful at that stage, you will be invited to have a conversation with the hiring manager.  

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you