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Join a thriving industrial and manufacturing company as a Customer & Digital Specialist (Spanish speaking), where you will play a pivotal role in delivering exceptional customer service and managing digital platforms. This permanent, 1 year contract position based in East Sussex offers a mix of office and remote work, making it an ideal opportunity for a bilingual professional eager to contribute to a high-performing team.

Client Details

This organisation operates within the industrial and manufacturing sector, specialising in providing innovative solutions to its clients. With a strong focus on customer satisfaction, it offers a supportive environment that values expertise and bilingual communication skills.

They are a fast growing business operating on an SAP platform. Fast growth is calling on them to deliver best in class customer service, harnessing technology.

Our client requires a customer service genius with a process improvement mind-set and keen to learn and leverage technology to delight customers with the interactions they receive.

Description

Provide outstanding customer service to Spanish-speaking clients through various channels.
Manage and maintain digital platforms to enhance the customer experience.
Process orders, resolve queries, and ensure timely follow-up with customers.
Collaborate with internal teams to provide accurate product information and support.
Analyse customer feedback to identify areas for improvement in service delivery.
Contribute to the development and implementation of digital strategies.
Ensure all customer interactions align with company policies and standards.
Assist in creating reports and presentations as needed.Profile

A successful Customer & Digital Specialist (Spanish speaking) should have:

Fluency in Spanish and English, both written and spoken.
Proficiency in managing digital tools and platforms.
Previous experience in customer service, ideally within the industrial or manufacturing industry.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal abilities.
A proactive approach to learning and adapting to new challenges.Job Offer

A competitive salary of approximately £25000 per annum.
Hybrid working arrangement: 4 days in the office, 1 day working from home.
A permanent role with opportunities for growth within the company.
Supportive and inclusive company culture.
Engagement in a small-sized team with a strong emphasis on collaboration.If you are a Spanish-speaking professional seeking a rewarding role in the industrial and manufacturing sector, based in East Sussex, this is your chance to make an impact. Apply today