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Job Title: Repairs Administrator
Location: Chigwell
Salary: up to £28,000 per annum
Sector: Social Housing Maintenance

MUST BE EXPERIENCED USING EXCEL

Job Purpose
To provide effective administrative support to the whole company on a day-to-day basis, ensuring excellent service is delivered in accordance with a variety of contracts. Having the ability to be flexible to meet changing demands and undertake various tasks in order to deliver a quality service. To always provide high levels of customer service to our clients and their residents.

Main duties and responsibilitiesAs an Administrator you will report directly to the Admin Manager and Contract Manager. You will play a vital part of our team in the efficient operation of the business. You must have good written and verbal communication skills and have a high level of technical knowledge. The main duties of an Administrator include:

Answer telephones, and deal with all telephone enquiries with a helpful, tactful approach, seeing the enquiry through to conclusion
To process works orders accurately and in a timely manner, ensuring that Priority, Target and Contract is taken into account
Monitor, update & distribute works using the company database to ensure that each order is completed, and all targets are met
Assist with booking appointments for works by telephone or email. Monitor and book any subsequent appointments.
Liaise with clients, sub-contractors and members of the public. Keeping them informed and up to date with works progress or problems
Collate paperwork pertaining to completed orders through invoice stage
Maintain computerised records of all invoices produced and ensure that they are delivered to the relevant client department
Accurately reproduce and send test certificates
Accurately maintain filing systems
Partake in any other duty commensurate to the role
Adhere to the company's quality management system and recycle correctly and responsibly

If you feel this Repairs Planner position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). please email all cvs's to