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Base, OTE + Car Allowance of £62,000

Gigaclear is seeking a driven and customer-focused Sales professional to deliver the acquisition of high-value business clients.

This role is responsible for identifying, exploring developing and converting new acquisition sales opportunities - whilst delivering exceptional customer experience. You’ll build strong relationships across multiple platforms, acting as a trusted advisor throughout the customer journey. You'll leverage your commercial acumen and consultative selling approach to drive revenue growth within key sectors and regions.

Working closely with Sales and Operations leadership, you’ll shape internal processes, champion the voice of the customer, and ensure our service aligns with enterprise-level expectations.

This role carries defined acquisition targets and plays a vital part in the continued growth of Gigaclear’ s drive for high value major customers. Gigaclear is a fast-growing business and the B2B Field Sales Executive will be required to support the team, as the department and business continues to grow and evolve.

Key Accountability & Responsibilities

Acquiring and agreed levels of revenue from high value sectors and regions.

Develop and execute strategies to generate leads, ensuring timely follow-up, nurturing, and converting through effective lead management processes.

Responsible for building and maintaining a robust sales pipeline by identifying opportunities, tracking progress through sales stages, and ensuring alignment with revenue targets.

Handling customer communications including leads and potential customers professionally and efficiently through a mixture of channels, including but not limited to in person, phone, email, and social media.

Providing a premium experience to Gigaclear business customers, taking ownership of the sales process through to resolution.

Meet agreed individual and team KPIs including customer satisfaction, first time resolution and average wait times. 

Managing own workload effectively and supporting team where required in more complex cases

Supporting the development of the Major Account acquisition proposition, providing key inputs to support the management team make continual improvements.

Being the voice of the customer, championing ideas through regular focus groups, helping to improve the business customer experience

Identifying areas of improvement on internal processes and working with the B2B Operations team to effectively implement changes

Building key relationships with internal stakeholders to encourage a positive and collaborative way of working

Knowledge & Skills  

Proven experience of delivering high-quality sales & customer service to high value business customers

Proven ability to independently generate opportunities and manage all stages of the sales process from start to finish.

Experienced user of Microsoft Office 365, in particular; Outlook, Excel, Word

Understanding of relevant Data Protection laws and regulations

Strong interpersonal skills allowing effective communication with internal and external stakeholders at all levels

Exceptional verbal and written communication skills

Solutions focussed with a methodical approach to problem solving and decision making, championing the business customer experience at every opportunity

Excellent organisational and time management skills

Self-motivated and able to understand and complete tasks on own initiative

Ability to approach potentially challenging situations in a positive and supportive manner

Previous experience of B2B services essential

About Us

Gigaclear is a leading alternative operator of rural full fibre broadband networks in the UK. Offering customers a truly world class product, we are developing our fibre-to-the-premises broadband (FTTP / FTTH) infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

The Business Services team focus on sales and customer experience of Gigaclear business customers. We have ambitious plans to grow Business penetration, with improved propositions, sales channels and a build process that delivers more ‘ready for service’ business premises.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution 

Income protection & life assurance 

25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 

Unlimited access to online training and development content via our Learning Management System 

Long service benefits and monthly employee recognition 

Enhanced maternity and paternity provisions 

Flexible working environment 

Health & Wellbeing initiatives and company funded social events 

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together