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Join a leading organisation as a Complaints Executive, where you will handle customer concerns with professionalism and efficiency. This role in Leeds requires a proactive approach to resolving customer issues and ensuring a high standard of service.

Client Details

This is an exciting opportunity to work within a well-established company. As a medium-sized organisation, they are known for their commitment to delivering excellent customer service and maintaining strong industry standards.

Description

Manage and resolve customer complaints in a timely and effective manner.
Investigate and analyse customer concerns to identify resolutions.
Maintain accurate records of all customer interactions and resolutions.
Collaborate with internal teams to address recurring issues and improve processes.
Communicate resolutions clearly and professionally to customers.Profile

A successful Complaints Executive should have:

Experience in end to end complaint management.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
The ability to manage multiple tasks and prioritise effectively.
A proactive and customer-focused approach to work.
Knowledge of relevant regulations and best practices in customer service.Job Offer

Competitive salary ranging from £28,000 to £30,000 per annum.
Opportunity to work in a leading organisation in Leeds.
Supportive and professional working environment.
Central Leeds office close to main public transport links