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Operations/General Manager

£28,000–£30,000 + performance-based bonus Hybrid (North East) | Full-time (40 hrs/week over 5 days) Flexible hours -  8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training & development | Holidays + perks

Our clients are not just another serviced accommodation company - they're a fast-growing, people-first business that truly values their team as much as our guests. We're building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.

Now, we’re looking for an Operations/General Manager to join our mission and help shape our next chapter of growth.

Your Role

As our Operations Manager, you'll take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.

You’ll be responsible for:

Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.
Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
Driving efficiency through smart systems, processes, and tools.
Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
Supporting growth, improving revenue, and contributing to wider business strategy.
Being the go-to problem-solver, whether that’s guest issues, system hiccups, or unexpected challenges.

Who You Are

You’ve got a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve.

We’re looking for someone with:

Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
Customer-first mindset with a strong background in service.
Strong organisation and planning skills - you love a to-do list and know how to prioritise.
Confidence with budgets and financial planning.
Strategic thinking and sound decision-making skills.
SEO or marketing know-how (a bonus!) to help support direct bookings.
Resilience - you stay calm under pressure and take challenges in your stride.
Tech-savviness - comfortable with operational software, booking platforms, and communication tools.
Full Drivers Licence with your own vehicle

Why Join Us

People-first culture – We value you as much as our guests.
Real growth opportunities – We’re expanding fast and you’ll grow with us.
Flexible hybrid working – Work from home and our local office (3–4 days a week).
Purpose-driven impact – Help people in transition find comfort, safety, and care.
Perks – Performance bonus, holidays, training, and a team that’s got your back.

If you’re ready to take the lead in a business that’s personal, ambitious, and anything but ordinary - we’d love to hear from you.

Apply now and grow