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We are looking for a performance-driven Income Manager to lead a team and deliver an effective income recovery service within a large, socially responsible housing organisation.
Role Details:
* Permanent position
* Salary: up to £52,000 per annum
* Full-time, hybrid flexibility depending on location
Key Responsibilities:
* Lead a team of Customer Account Leads and Recovery Officers
* Deliver consistent and customer-focused income management services
* Monitor performance against KPIs and manage arrears across the full lifecycle
* Collaborate across departments to improve outcomes and support complex cases
* Deputise for the Regional Income Manager as needed
* Manage up to 20,000 accounts with a value of up to £8.5M in arrears
Skills & Experience Required:
* Senior-level experience in income collection, debt recovery, or tenancy services
* Strong team leadership and coaching skills
* Excellent communication and customer service capability
* Knowledge of Housing Law, Welfare Reform, and legal protocols for arrears
* Able to analyse and report on performance data to drive service improvements
* Skilled in working cross-functionally with internal and external stakeholders
Why Apply?
* Join one of the UK’s leading housing providers
* Permanent leadership role with real social impact
* Career growth opportunities within a supportive, values-led organisation
Apply now