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The primary purpose of the role is to deliver an excellent customer for both our client and their customers within their Court & Warrant team. You will assist the Head of Operations to provide services to our clients and also assist their agents in the field. The role is located in their Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.

In addition, there is a requirement to deliver both Management and Client led KPI’s to ensure we achieve targets set for the business across a range of activities.

Key Relationships

Internal

* Finance Team

* Client Services Team

* Customer Contact Team

* Quality Assurance Team

* IT Team

* Area Managers

* Field Agents

External

* Our Clients

* Our Clients Customers

* Suppliers / Third Party Contractors

Skills and Experience

Must be organised and follow protocols to deliver a high and consistence service.

Must be adaptable, flexible, and react positively to change.

Good work ethic with the ability to work within defined timescales.

Be approachable and motivated.

Be able to work in a team environment and be able to multitask.

Be able to plan and efficiently manage own workload.

Be proficient in Microsoft Office, and able to adapt to custom built CRM systems.

Preferably have experience in an office-based team.

Preferably have experience in the utility industry.

Preferably have experience in the debt resolution and collections process.

Key Responsibilities and Duties

Complete team workloads including but not limited to the following:

Manage the diaries of a subset of our field agents to ensure they are carrying out the appropriate work volumes in an organised manner.

Booking of Court and Warrant Executions in an organised and cost-effective manner to maximise profits and throughput.

Booking of third-party suppliers, including but not limited to locksmiths, dog handlers, engineers, cleaning teams and carpenters.

Processing of replans in a timely and efficient manner to ensure our outstanding volumes remain in SLA wherever possible.

Produce and collate paperwork for courts and our field agents, ensuring all relevant documents are included.

Processing of ‘Court Contested’ forms in a timely manner to ensure the court action is cancelled and the account follows the correct path moving forward.

Answer queries from our field agents, clients, and third-party suppliers.

Produce and send required reports on a daily, weekly, and monthly basis.

Cover team workloads to a sufficient level during staff absence to ensure our clients receive a consistent service.

Communicate with our clients, field agents, and third-party suppliers directly.

This role is office based.

You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check