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Join a Top Employer and Make a Real Difference!

Are you ready to be part of an organisation that kept the country moving during the pandemic and continues to play a vital role in connecting communities? We're proud to be a four-times accredited Top Employer in the rail industry, committed to creating a workplace where you can thrive, grow, and feel valued.

This is more than just a job-it's an opportunity to make every journey matter while working in a safe, inclusive, and supportive environment. We celebrate diversity and welcome applications from young people, women, ethnically diverse communities, LGBT+ individuals, and people with disabilities. We don't want you to fit in-we want you to add to our culture and help us innovate.

Gateline Customer Service Assistant

? Location: Glasgow Exhibition Centre

? Salary: £15,091 during training, rising to £17,564 on completion

? Training: 5-day training + 2-day induction

? Contract: Permanent

⏰ Hours: Part Time - 23 hours

Earliest start: 04:19 | Latest finish: 01:00

What You'll Do

Be the friendly face of the station, providing assistance and information to customers.
Help with wheelchair access, ticket sales, and ensure smooth operation of the gateline.
Keep the station safe and welcoming by managing queues and responding to hazards.
Work as part of a proactive team that puts customer experience first.

What We're Looking For

A passion for delivering outstanding customer service.
Confidence to handle challenges and resolve conflicts positively.
A team player who can also work independently and take initiative.
No experience? No problem! We'll provide full training in customer service, first aid, disability awareness, and more.

What's In It For You

Competitive salary and benefits package.
Final Salary Pension Scheme.
Free and discounted rail travel for you and your family.
Generous holiday allowance.
3% commission on ticket sales.
Access to Hapi benefits for lifestyle and wellbeing perks.

Selection Process

Microsoft Teams interview + final interview.
Medical questionnaire, references, and Disclosure Scotland clearance.
Six-month probation period.Ready to start your journey with us? Apply today and help us keep people moving!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people