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Position: Digital Freight Account Manager.
Company: WS Digital Freight
Location: Appleton
Contract Type: Full-time, Permanent
Hours: Friday-Monday, 08:00-2000
Salary: £35,000 per annum

About the Role

WS Digital is seeking a motivated Digital Freight Account Manager to join our team in Appleton. This is an exciting opportunity to be part of a forward-thinking Digital logistics provider using the digital freight platform to manage and coordinate domestic transport movements.

Key Responsibilities

* Plan, coordinate and oversee the end-to-end freight forwarding process using Digital platform.

* Liaise with customers, suppliers, and hauliers to ensure timely and efficient movement of goods

* Input and maintain accurate shipment data and documentation on the digital platform

* Provide excellent customer service by responding promptly to queries and proactively updating clients on shipment progress

* Monitor shipments and handle any issues or delays effectively

* Prepare and check freight documentation, ensuring compliance with relevant regulations

* Work collaboratively with the wider logistics team to optimise processes and service delivery

Required Skills & Experience

* Previous experience in freight forwarding, logistics, or transport coordination (preferred but not essential)

* Strong computer literacy and confidence using digital tools and platforms

* Excellent organisational and multitasking skills

* Clear and professional communication skills, both written and verbal

* High attention to detail and accuracy in data entry and documentation

* Ability to work effectively as part of a team in a busy office environment

What We Offer

* Competitive base salary of £35,000 per annum

* Office-based role with structured working hours (Friday-Monday, 08:00 – 20:00)

* Friendly and supportive working environment at our Appleton office.

* 33 days holiday (pro rata)