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Customer Service Advisor
Loughborough | £21,000 - £25,000 | Permanent, Office Based
 
Our client, a long-standing and reputable insurance provider, is looking for a motivated Customer Service Advisor to join their growing team in Loughborough. Whether you have experience in customer service, sales, or a similar role, this is a fantastic opportunity to kick-start or further develop your career in the insurance industry.

What you’ll be doing:

Speaking with new and existing customers to understand their needs and recommend suitable insurance products
Building strong relationships and ensuring an exceptional customer experience
Working towards individual and team KPIs and performance goals
Providing clear, accurate information to support informed decision-making
Supporting customer retention and identifying opportunities to upsell where appropriateWho we’re looking for:

Previous experience in customer service or sales (especially in a target or KPI-driven environment)
A confident and enthusiastic communicator with a customer-first mindset
Motivated, reliable, and eager to learn
Proactive problem solver who enjoys working in a team
Someone keen to develop their skills and grow within the insurance industryWhat’s in it for you?

Competitive salary of £21,000 – £25,000 (dependent on experience)
Monday to Friday, 37.5 hours per week – no weekends
Full training and ongoing support
Clear progression opportunities within a growing business
Friendly and supportive team environment that celebrates success