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Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4

Leeds (Hybrid)

Permanent

£55,000 – £60,000 (DOE)

Service Analyst needed with active SC Security Clearance, managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026.

Hybrid Working – 2/3 days/week remote (WFH), and 2/3 days/week working on-site from the Leeds or London office.

A chance to work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects.

Experience managing support services projects.

Support the Service Delivery Manager, reporting, planning and operational oversight.

Assist with day today service operations, providing cover across all the Service Management practice:  incident, problem, service improvements, service design etc.

Monitor service KPIs, ensuring services meet performance, quality and compliance standards by communicating in service reviews

Escalate complex issues appropriately while maintaining ownership including participation in Major Incident

Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.

Banking / Financial Services domain experience preferred.

Must hold active SC Security Clearance used on a project within the past 12 Months.

Benefits: Salary to £55k-60k (DOE) + Hybrid + 10% Bonus + Pension + 22-25 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan + More