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Based in Birmingham, we have an excellent opportunity for a Team Leader to oversee the core induction, drug & alcohol testing, and administration and support for the UK’s largest infrastructure project and associated teams. Leading a small dedicated team, you will be responsible for ensuring that customer service is the key priority to the client and those attending the induction. 

Key Responsibilities for the Role:

Team Leader

Day to day leading of a small team to ensure that all administration related to the delivery of the project is completed efficiently, accurately and on time.
Achieving key performance objectives and producing team and project reports for the client and in-house management team
Provide support and mentoring to your team through monthly team standardisation meetings, staff 1-1 meetings and daily check-ins.
Ensure that the team are rostered as required to deliver the service
Ensure all calls and requests are responded to, or dealt with, promptly and professionally, or escalated where appropriate
Confident in the use of telephone and meeting people at all levels on a face to face basis to be able to plan and coordinate site visits
Maintain accurate documentation (both electronically and in hard copy) as required to meet the criteria for compliance, audit assessments, accreditation, and funding.  

Induction Centre

Provide a welcoming, clean, and professional induction centre to complete the prerequisite induction process for candidates, including checking their right to work, competency cards, taking photos for ID purposes, and issuing ID cards
Complete drug & alcohol testing, ensuring all donors are available to attend and that the necessary facilities are available:
Ensure relevant information/paperwork is collated ahead of D&A tests, i.e., the type of D&A (Pre-employment/Pre-sponsorship/review/random).
Ensure secure chain of custody for D&A testing against set standards 
Thoroughly check laboratory results upon receipt for abnormalities/non-negative results/diluted
Ensure all D&A and medical results are uploaded to Sentinel and Balfour Beatty Vinci system
Print and store a copy of the medical/D&A certificates
Ensure all client documentation is completed and cleared for all candidates
Accurate upload of competencies to client site access control system
Where required, attend training and development courses as directed by the company.
Where directed, complete tasks as required by the business to ensure compliance, safety, or business continuity.
To assist with administrative tasks and ad hoc projects, as and when required

Person Specification

Full UK Driving Licence as occasional requirement to provide services onsite
Experience of team leading, decision making and resolving issues. 
Positive and professional approach with excellent customer service skills and the ability to communicate effectively with different stakeholders
Ability to resolve problems quickly and effectively, and to calm situations and manage expectations where required
Team player, happy to work autonomously and with direction, where appropriate
Treat all stakeholders with respect and behave openly and honestly
Ability to react positively to change, and promote this amongst the team, where appropriate
Excellent organisational and time management skills, ability to prioritise effectively
Good IT skills
Excellent attention to detail

About Auctus Management Group

Auctus Management Group (AMG) is organically growing through its group member, RSS Infrastructure (RSSI), which offers diverse solutions across the infrastructure sector through three divisions: Technical Services, Managed Environments, and Welding Services.

Our commitment to safety, people, and values shapes our culture and work environment, enabling us to provide our partners with various operational solutions that emphasise safety and social value. We continue to grow and develop the group by delivering exceptional customer service.

As an equal-opportunity employer, AMG does not discriminate based on ethnicity, race, religious beliefs, age, disability, gender, or sexual orientation. Proudly a signatory to the Armed Forces Covenant, we encourage reservists and veterans of the Armed Forces to apply for positions. For more information on how we strive to create equal opportunities and encourage under-represented groups to apply for roles and join us, please visit our "Work for Us" page.

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