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Description

As an Operations Manager, you will be responsible for a large team of resources. These resources could include a blend of DLO and sub-contractors.

You will provide operational management – ensuring that the work is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach. 

Key Responsibilities

 Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations

Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone

Visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them

Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems 

Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work

Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract

Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs

Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate 

Demand safety and competence, including training requirements, pushing for improvement across all teams

Experience and Qualifications

Health & Safety qualification an advantage 

Relevant qualifications and authorisations

Experience of working in Utilities, specifically on electrical contracts

Supervisor Street works qualification

Deep Excavation knowledge and experience

Good verbal communication skills

Good management skills

Financial and commercial awareness

Proficient IT skills, including Microsoft Excel and Word

Full UK Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances