Login to Apply

Customer First Adviser

£26,379 per annum (in probation) rising to £27,767 per annum

Peterborough

Full Time

Permanent

We currently have a fantastic opportunity to join a dedicated, friendly team as a Customer First Adviser. Based at our Bridge Street Customer Central Office, this role requires flexibility to work a rota that can include Thursday evening and Saturday’s as required to a maximum of 37 hours per week. Office opening hours 0830 – 1730 (1800 on Thursday) and Saturday 0830 – 1300.

As a Customer First Adviser for Cross Keys Homes you will be the first point of contact for face to face customer queries at our City Centre Customer Central location. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.

Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services.

The ideal candidate for this role will be someone who has previous experience working in customer service face to face and who can on occasion also cover the telephone, email and live webchat queries.

If you are an assertive and confident communicator able to demonstrate good listening skills, can ensure the timely resolution of customer queries and have the experience we are looking for then we would like to hear from you!

Please see below linked document for the full job description and requirements