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Our client are a well established managed services business who are looking to onboard a qualified Technical Support Engineer to join the team at their client's corporate office near Cavendish Square in London.

This role will operate Monday to Friday in office on a temp - perm arrangement.

Key responsibilities:

* Provide high quality desk-side and remote support across 1st / 2nd line issues

* Onboarding and offboarding users

* Act as first point of contact for incidents, service requests, general IT support queries which will be backed up by a remote helpdesk

* Providing technical support for desktops, laptops, printers, smartphones

* Logging and managing tickets via Service Now

* Install, configure and troubleshoot AV equipment in meeting rooms

To Qualify:

* Proficient in supporting W7/W8/W10/W11 OS

* MS Office support including all versions of O365

* Experience with AD and end user management

* Understanding of basic networking concepts (WAN, LAN, TCP/IP, DNS, DHCP)

* Experience in supporting AV equipment and meeting rooms

* Exposure to virtual desktop infrastructure (VDI)

* Must have a minimum of 18 months experience in IT support

* Must have previous experience within a white glove / VIP environment

Please feel free to apply if you meet the criteria