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Assistant Manager

Cardiff (Hybrid)

£38,548 | 12-month FTC (potential to extend or become permanent)

Benefits include:

* 35-hour working week with the option of hybrid working

* Enhanced family-friendly policies

* Up to 39 days annual leave (incl. bank holidays)

* Option to buy/sell 5 days leave

* 8% employer pension contribution (non-contributory)

* Access to the Perkbox rewards platform

* Wellbeing support

Join a leading UK charity as Regional Assistant Manager, you’ll play a key role in managing and developing a team of Advisers delivering telephone and face-to-face support to vulnerable individuals. You’ll ensure high-quality service delivery, champion staff development, and act as the first point of escalation for complex cases.

You’ll also support beneficiaries with applications, induction briefings, and guidance while ensuring safeguarding, health and safety, and quality standards are upheld.

Key responsibilities include:

* Managing and coaching a team of Advisers

* Overseeing daily operations, inboxes, rotas, and workloads

* Supporting clients with applications and advice

* Acting as first-line escalation for complex or safeguarding cases

* Ensuring compliance with KPIs, audits, and quality frameworks

* Liaising with the Home Office, healthcare, and social services

* Supporting recruitment, inductions, and performance reviews

* Providing outreach and face-to-face support where needed

You’ll need:

* Proven experience in a supervisory or people management role

* Strong communication and coaching skills

* A valid and current and valid DBS

* Resilience and the ability to manage emotionally demanding situations

* Experience working with KPIs and managing competing priorities

Our Client is committed to safeguarding and promoting the welfare of those we support.

This role is subject to a Disclosure and Barring Service (DBS) check and a Counter Terrorism Check (CTC). Applicants must be able to provide a valid passport, 5 years of UK address history, and 3 years of employment history (or documentation for any gaps).

Apply now