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Role Title: IDV Business Analyst
Location: Knutsford 3 days on site
Duration: 30/09/2026
Rate - £469

MUST BE PAYE THROUGH UMBRELLA

Role Description:
Translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. Ensure the solution lands realworld benefits for Helpdesk and end users.

Responsibilities

Capture and refine requirements for Helpdesk and SelfService IDV.
Map current vs future user journeys and identify friction points.
Document POC criteria, success measures and acceptance conditions.
Support testing, stakeholder workshops and readiness activities.
Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes.
Essential Experience

Strong BA capability within IAM, authentication or security transformation.
Experience writing user journeys, epics, acceptance criteria and process flows.
Stakeholderfacing workshop and elicitation skills.
Ability to articulate business impact and operational improvements.
Desirable Experience

Familiarity with Onfido, Verified ID or similar IDV products.
Agile delivery experience (Scrum/Kanban)