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Customer Operations Administrator
Cwmbran

We're looking for a Customer Operations Administrator to join our client's team. This role is all about ensuring customer orders are processed smoothly - from order entry and documentation through to logistics and customer updates.

What you'll do

Accurately process and manage customer orders.

Prepare and issue documentation (acknowledgements, invoices, export paperwork).

Coordinate shipment dates with planning, couriers, and subcontractors.

Keep customers updated on order progress and resolve queries quickly.

Generate quotes, invoices, and maintain accurate records of stock and rentals.

Work closely with Sales, Supply Chain, Production, and Planning teams.

Ensure compliance with export/trade regulations and internal policies.

Produce reports and maintain accurate documentation.

What we're looking for

Strong administration background with great attention to detail.

Confident communicator, both written and verbal.

Organised, adaptable, and able to prioritise in a busy environment.

Proficient in Microsoft Office; knowledge of import/export processes a plus.

Customer-focused, resilient, and a true team player.

The role is working 7.30am - 4pm Monday to Thursday and 8am - 2pm on a Friday, On site in Cwmbran.

If interested please click apply today!

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