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Insurance Advisor – Call Handler

25-30k Fully dependent on previous experience.

Are you passionate about helping people and delivering exceptional customer service?
Do you want to build a career in the insurance industry with a supportive, ethical, and customer-focused company? If so, our client is looking for YOU!

About the Role an Insurance Advisor – Call Handler

As an Insurance Advisor, you’ll be the first point of contact for customers, providing tailored insurance advice and solutions that meet their unique needs. You’ll play a vital role in supporting their business goals while maintaining the highest standards of service, professionalism, and compliance.

What You’ll Bring:

* GCSE-level education or above

* Experience in insurance or a strong desire to learn (they provide full training!)

* Confident IT skills – Microsoft Office, email, internet

* Strong communication, persuasion, and problem-solving skills

* A passion for excellent customer care

Key Responsibilities of the Insurance Advisor – Call Handler

* Advise on and sell a range of insurance products

* Identify potential sales opportunities from customer interactions

* Ensure documentation and compliance are accurate and up to date

* Uphold FCA guidelines and ethical standards

* Maintain customer records with complete confidentiality (GDPR compliance)

Why join our client?

* A respected name in the insurance industry with a long-standing commitment to ethical service

* Ongoing training and development, they invest in your success!

* Supportive leadership and a close-knit team environment

* Opportunities for progression

* Work that truly makes a difference to customers’ lives

Our client values;

* Integrity, both in and outside the workplace

* A customer-first approach

* Openness, honesty, and clarity in communication

* A proactive and professional mindset