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Customer Logistics Coordinator

Basildon, Essex
Full-time | Permanent | Monday-Friday (40 hours)

First Achieve is recruiting on behalf of a well-established, high-precision manufacturing business with centres of excellence in the UK and Poland. We are seeking a Customer Logistics Coordinator to join their team in Basildon.

This is a key coordination role, ensuring the smooth movement of goods and materials across the business to support production efficiency and achieve customer delivery targets.

The Role

As Customer Logistics Coordinator, you will take ownership of customer work-in-progress (WIP) from pre-launch through to shipment, working closely with manufacturing, operations and programme teams to ensure accurate scheduling, clear communication and on-time delivery.

Key Responsibilities

Expedite and track customer jobs through production to achieve delivery targets

Maintain Line of Balance and production trackers

Full responsibility for customer WIP within the factory

Support daily and weekly production meetings

Liaise daily with operations and manufacturing leaders to ensure schedule adherence

Provide production progress updates to support customer communications

Monitor labelling and packaging accuracy to ensure correct parts reach customers on time

Ensure all delivery paperwork is completed accurately and on time

Coordinate documentation and deliveries between sites where required

Support customer and commercial meetings

Report on key customer metrics, driving improvement actions and escalating where required

Maintain accurate WIP and sales order data within the Factory Master ERP system

Support Continuous Improvement initiatives

Skills & Behaviours

Self-motivated with a proactive, can-do attitude

Strong customer-focused mindset

Excellent communication and interpersonal skills

Ability to manage pressure, multiple priorities and stakeholders

Positive, confident and patient approach to driving work through production

Collaborative team player with influencing and negotiation skills

High attention to detail with strong planning and organisational skills

Flexible approach to supporting customer deliveries

Qualifications & Experience

Operations administration or customer service experience within a manufacturing environment

What's in It for You?

Full-time, permanent position

Competitive salary

33 days holiday per year (including Christmas closure)

Company pension

Life insurance

Private medical healthcare

Prescription safety eyewear

Employee retail discounts

Supportive, collaborative environment with opportunities for progression