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Helpdesk Scheduler

Location:

Manchester (Office-Based)

Salary:

£24,000 – £26,000

Hours:

Monday to Friday, 8:30am – 5:00pm

YourConstruction is proud to be working in partnership with a growing and dynamic Facilities Management company based in Manchester. We are seeking an organised and proactive Helpdesk Scheduler to join their thriving team.

Key Responsibilities:

Schedule and coordinate engineers for planned and reactive maintenance jobs

Act as the first point of contact for incoming calls and emails from clients

Log and update service requests accurately in the system

Monitor job progress and ensure completion within agreed SLAs

Liaise with clients, contractors, and internal departments to ensure smooth communication and service delivery

Assist with general administrative tasks as required

What We’re Looking For:

Excellent organisational and communication skills

Strong attention to detail and ability to prioritise workload

Confident using IT systems and databases (experience with CAFM systems is a bonus)

A positive, team-oriented attitude and willingness to learn

What’s on Offer:

Competitive salary of £24,000 – £26,000

Full training and ongoing development

Clear progression opportunities within a growing business

A supportive and vibrant working environment

Please note:

This is an office-based role. Applicants must be able to reliably commute to the Manchester office