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CCTV Operator
Location: Tunbridge Wells, Kent, TN1
Pay Rate: £14.08 per hour
Contract Type: Full-time, Permanent
Hours: Average 42 hours per week 4 on / 4 off shift pattern
Shift Type: Days and Nights

About the Role
We are currently seeking a professional and reliable CCTV Operator / Security Officer to join our clients dedicated security team This is a key position responsible for maintaining a safe, secure, and welcoming environment for visitors, staff, and retailers.

Key Responsibilities

* Monitor CCTV systems and respond promptly to incidents or alarms

* Manage site access control and maintain accurate access/egress records

* Maintain daily logbooks and registers

* Greet and assist visitors, ensuring a professional and friendly service

* Notify relevant staff upon visitor arrival and manage appointment tracking

* Answer telephone calls and handle enquiries appropriately

* Handle mail and deliveries efficiently

* Assist visitors upon departure, including arranging transportation if needed

* Respond to alarms and investigate disturbances

* Monitor and authorise entry and exit of employees and visitors

* Contact emergency services when required

* Check alarm circuits and ensure building systems are functioning properly

* Uphold high standards of presentation and housekeeping in the control room

Requirements

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Valid SIA Security Licence (essential)

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CCTV Licence (essential)

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Full UK Driving Licence (preferred)

*

Strong communication skills in English both written and verbal

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Excellent customer service and interpersonal skills

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Confident in using computers and operating CCTV systems

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Professional appearance and conduct at all times

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Ability to work independently (lone working required)

City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity, gender, disability, sexual orientation, religion, or age